Cancellation/Refund Policy

Live Events

Cancellations will be accepted and payments refunded in full up to two (2) weeks prior to any training event.

Following two weeks prior to the event, a credit for future trainings matching the amount already paid for that event’s registration will be given to registrants who cancel their registration, for whatever reason, up to two (2) days prior to the event date. This credit can only be applied to one future training, regardless of its cost. If the cost of the future training is less than the amount paid, the difference will be lost. If the cost of the future training is greater than the credit, then the balance will become due at registration time.

As an alternative to a refund or credit, registrants may transfer their registration to another individual so long as they do so while they still qualify for the refund or credit.

In the event that you cannot attend the course due to illness, please reach out to us and we will switch your ticket to the virtual offering.

On-Demand Courses

Refunds are available for on-demand course purchases, within 14 days of the time of purchase, if the website user that the course was assigned to has not accessed any of the course’s materials. Courses are not transferable to other users.

To request a refund, email [email protected] with your request.

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